One Telecommunications and ALBtelecom have now merged their operations under the new brand ONE Albania. In an end-of-year message, CEO Emil Georgakiev commented:

“Our main goal have been always to provide you with high quality services base on your needs. This year was no different but was full with changes for us both in technological and organizational area. We became part of 4IG group and started to merge both Companies organization and services. I’m very pleased to announce that we managed to accomplish successfully the merger and starting January 1, 2023, One Telecommunications and ALBtelecom will become ONE Albania, part of 4iG Group, the biggest Hungarian investor in Albania and the fastest growing group in the region. With the merge we enhanced our portfolio, focusing on the same goal, to provide you with best quality services base on your needs. As part of 4iG Group, ONE Albania will not only provide best quality fixed and mobile services but will play a central role in IT services and society digitalization.

To achieve that we had some challenges during the year in technology area as well. To set a solid foundation for the future high-quality services we modernized all our customer service management systems. The size and the complexity of this project have no twin in the region. We want to apologize for the problems and disturbances we might have caused you during the process and thank you one more time for your loyalty and trust.”